Tech to streamline airline experience

At times, nothing can be more frustrating than a trip to the airport that goes awry. From delayed flights, increased security to lost baggage, airlines are constantly looking for new technologies to streamline processes and ultimately increase customer satisfaction.

This article from ZDNet speaks to how widespread RFID implementation is the next step in improving some of these procedures.

Hong Kong International Airport recently tested a pilot program by installing RFID tags to track and manage baggage. During the trial, bags were not processed manually and bag-tag misreading rates fell from 10-15 percent to under 5 percent.

In 2006 the airline industry carried two billion passengers. With fares dropping and newly industrialized countries such as India embracing air travel, the need for IT to facilitate the passenger experience through the airport has never been greater.